Support Services
Flex Support
We can be your extended team
for your UKG needs
UKG SUPPORT TAILORED TO YOUR WORKFORCE NEEDS
At Ace WFM, we can offer tailored support plans to cater for your requirement. We have customers requiring few hours each month for system administrator upskill training.
Support Plans from ACE WFM
ACE Flex options give you dedicated people & dedicated support. No. More. Waiting.
Flex Support
A support package designed to address and resolve the most common UKG system issues.
Flex Custom
A fully tailored support program. Yes – anything can be on the table!
Flex StaffAug
Dedicated UKG experts committed to daily system optimization and advocating for your team.
And situations where number of hours are allocated for each week for a closer collaboration.
We offer expertise in
- Setting up the helpdesk process
- Triaging incidents as user assistance, System maintenance or system configuration
- Pre agreed SLA’s
- On demand support with quick turnaround
- Managing system maintenance and day to day user tickets
- Automation and continuous improvement to minimize the number of reductant user queries
Why ACE WFM?
Because Efficiency is the Ultimate Workforce Flex.
Waiting for critical UKG support is costing you time, money, and efficiency. Stop putting out fires and get consistent UKG support. ACE Flex will help you:
- Expand your UKG capabilities
- Avoid costly downtime
- Control costs & ACE outcomes
- Streamline system processes & procedures
- Monitor & identify potential issues
- Execute strategic best practices
- Assess system security
- Prepare for upgrades & migrations
- Improve system training
- Support & equip your in-house team
